Questions? We’re here to answer them – here are some FAQ’s below.
Are The Products You Stock Vegan?
Yes! All the products which you can find on Vegan Beauty Brands (VBB) are 100% vegan and cruelty-free.
The VBB Team works closely with some of the best vegan brands from all around the world and we make sure that all the items and ingredients are suitable for vegans.
Can I Get Advice On How To Use Products?
Yes! The VBB team is made up of beauty obsessives and experts who will happily provide you with advice and tips on any of the products. All you need to do is email the team here.
(Please allow 24-48 hours for a reply)
What Payment Methods Do You Accept?
At the moment, we accept payments through PayPal however you can pay through PayPal using your debit or credit card and this includes VISA, Mastercard, American Express and Maestro.
What Delivery Options Do You Offer?
We offer a number of delivery options, please see the details below. If you have any questions – you’re more than welcome to email the team who will be happy to help.
FREE UK Delivery on all orders.
We use either MyHermes or Royal Mail (UK Standard Delivery)
INTERNATIONAL DELIVERY (COMING SOON)
Europe Standard Delivery (5-7 working days) –
Europe Tracked Delivery (7-10 working days) –
Rest Of The World Standard Delivery (10-12 working days) –
Rest Of The World Tracked Delivery (10-14 working days) –
Do I Get An Order Confirmation?
Yes! Once you place your order, you should receive an email with your order confirmation.
If you don’t receive an email, please get in touch with the team who’ll be on hand to help you.
Can I Track My Order?
Help! What Happens If I’m Not Home When My Parcel Is Delivered?
Don’t worry! A delivery note will be left telling you to collect your parcel – normally at your local Post Office.
Are There Additional Custom and Import Charges?
Custom or import charges aren’t applicable here in the UK.
Unfortunately, we don’t have any control over what the charges are – custom or import charges are made once the parcel has arrived in the country and the amount varies from country to country.
We recommend checking what the charges will be prior to placing an order.
If your question still hasn’t been answered, please email us – we’re here to help!