DELIVERY UPDATE – WE’RE WORKING HARD TO MAKE SURE YOU GET YOUR DELIVERIES AS QUICKLY AS POSSIBLE HOWEVER THE CURRENT DISPATCH TIME IS 3-7 WORKING DAYS. THANK YOU FOR UNDERSTANDING

FAQ’s

Questions? We’re here to answer them – here are some FAQ’s below.

What Type Of Products Do You Stock?

At ShopSense HQ, we have a variety of products available for you to shop and that includes vegan and cruelty-free products.

Take a look at some of the items that you’ll find on ShopSense.

  • Home Fragrance
  • Scented Sizzlers
  • Wax Melts
  • Carpet Freshener
  • Room Fragrance
  • Wax Burners
  • Beauty

We make and work closely with some of the best brands around the world, ensuring we bring you exclusive items – for all budgets too!

Our Wax Melts & Scented Sizzlers

All of our wax melts and scented sizzlers are made using high-quality ingredients, ensuring that you get a lovely, long-lasting fragrance and clean burn.

The ShopSense team are happy to say that everything is vegan-friendly, cruelty-free and pet friendly.

Can I Get Advice On How To Use Products?

Yes of course!

We’re here to help YOU! If you have any questions, we have a dedicated team on hand to help – 24/7 so get in touch and we’ll get back to you ASAP.

Visit our Contact Page or email the team here.

(Please allow 24-48 hours for a reply)

What Payment Methods Do You Accept?

At the moment, we accept payments through PayPal.

You can pay through PayPal using your debit or credit card and this includes VISA, Mastercard, American Express and Maestro.

Remember – you don’t need to have a PayPal account.

What Delivery Options Do You Offer?

At ShopSense, all our products are made in the UK and we work closely with Royal Mail and UPS.

Orders under £25 – £3.00 delivery charge

How Is My Order Processed?

Once you’ve placed an order on the website, the status will be showing as “processing”. Take a look at the details below.

Processing – This means that your order has been placed and is currently being processed through the system.

Completed – Your order has been packed by the packing team – but not yet dispatched!

From there, we will schedule orders for collection with UPS or Royal Mail.

Email Notification – You should receive an email notification from UPS when we have scheduled collection.

INTERNATIONAL DELIVERY

Please send us an email for the country you’d like items to be sent to.

Email Us

Do I Get An Order Confirmation?

Yes! Once you place your order, you should receive an email with your order confirmation.

If you don’t receive an email, please get in touch with the team who’ll be on hand to help you.

Can I Track My Order?

Here at ShopSense, we do our best to get your order dispatched as quickly as possible.
As soon as your order is on the way (dispatched) you’ll also get an email notification.

Help! What Happens If I’m Not Home When My Parcel Is Delivered?

Don’t worry!

Royal Mail will leave a delivery note, telling you to collect your parcel – this is normally at your local Post Office.

Are There Additional Custom and Import Charges?

Custom or import charges aren’t applicable here in the UK.

Unfortunately, we don’t have any control over what the charges are – custom or import charges are made once the parcel has arrived in the country and the amount varies from country to country.

We recommend checking what the charges will be prior to placing an order.

If your question still hasn’t been answered, please email us – we’re here to help!

ShopSense Team

ShopSense

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